Library Update: August 19th, 2020

 

 

The Pemberton & District Public Library has been closely monitoring developments and information about the coronavirus (COVID-19).  We are currently in Phase 3 of the BC Restart Plan, and we are working on a phased approach to reopening.

We are pleased to let you know that we have extended our in-person service hours. 

Our current hours are: 
Monday – Friday 10 am – 4 pm
Saturday 10 am – 2 pm

 

We are providing access to our computers and WiFi-enabled work/study spaces by appointment only.

Appointments for our computers and work/study spaces are available Monday through Saturday from 10 am until 1 pm. To book your appointment please call the library on 604-894-6916.

Please note that browsing our collection is not available at this time. Library staff are available to assist you in finding and retrieving library materials.

We will continue to assess the situation as events evolve, and provide you with regular updates.

Scroll down for answers to some of our frequently asked questions. For the latest updates, we encourage you to follow us on Facebook.  If you have any concerns or questions please contact library staff by email: library@pemberton.bclibrary.ca

 

Is the library open? 

We are open, however, due to COVID-19, your visit to the library will be a little different than normal. Here’s what you can expect:

 

 

Computer and workstation appointments 

We are providing access to our computers and WiFi-enabled workspaces by appointment only.

Appointments can be made between 10 am – 1 pm Monday – Saturday.

To book your appointment please call the library on 604-894-6916.

Here’s what you can expect when you visit us to use a workstation or computer: 

 

 

Our staff are available to help answer any questions or concerns you may have and to help you access our online resources.

You can visit the library to talk in person with a staff member Monday – Friday 10 am – 4 pm  and on Saturdays, 10 am – 2 pm.  If you need assistance outside of these our hours please contact us by:

Phone: 604-894-6916

Email: library@pemberton.bclibrary.ca

Chat: Click on the chat icon found on the bottom right-hand corner of our website to talk to a staff member.

 

Our online resources are available 24/7! Your Pemberton library card gives you FREE access to loads of digital resources! Check them out here

 

When can I return my library items? 

Our dropbox is open for returns every day The library drop box is located on the Cottonwood Street entrance, head up the stairs and it is tucked away in the corner of the building. Returned items are quarantined for at least 72 hours. Please note that items may show on your account for up to five days.

 

Can I borrow a book from another library? 

Yes! We can again borrow items from other BC libraries. Please remember that we can not borrow new items (items newer than 12 months) or items that we already own.  If there is an item that you think the library should purchase please fill out our purchase suggestion form

Is the library still hosting programs and events? 

The library is offering a number of virtual programs and events hosted online. Join us virtually for storytimes and other special events. For up-to-date information on our events please follow us on Facebook.

 

Can I get some documents printed? 

Yes! We are currently offering mobile printing services.

How it works:

To print documents from home or your device, please email the file you would like printed as an attachment to the email addresses listed below.

Please note that only the attached file is sent to the printer, staff are unable to view any comments or text included in the email. If you need multiple copies of your prints please let us know the number of copies you require when you call to arrange the collection of your printing. 

  • File types you can print include: MS Word (doc/ docx), Excel (xls/xlsx), PowerPoint (ppt/pptx), pdf, jpg, html, txt, png, bmp, email, and website files.
  • To print websites, use the URL in the body of the email with no attachment.
  • When printing images (jpg, bmp, png), please put only the desired dimensions in the subject line. Any additional text may cause an error. Images can be printed in the following sizes: 2×3, 3×5, 4×6, 5×7, or 8×10.

Pick up your printing:

  • Print jobs are held for 3 hours. Once you have emailed your prints, please contact the library by phone (604-894-6916) to arrange the collection and payment of your printing. 
  • Print jobs can be picked up Monday – Friday from 10 am until 4 pm and on Saturdays from 10 am until 2 pm.
  • The entrance to the library is currently through the fire door,  found on the Portage Road side of the building, just to the left of the main Community Centre entrance doors.

For Black and White prints email: bwpem@libdataprint.com
For Color prints email: colorpem@libdataprint.com

Cost:

B&W: 25c per page/side

Color: 75c per page/side

Payment: We currently accept correct change or card payments (credit and debit) over $1.00

 

Can I sign up for a library card online?

Yes! Due to the COVID-19 virus and the current closure of the library, we are providing online registration to access our digital resources. If you are a Pemberton or Area C resident you can now become a library cardholder by registering through our online form. Each person can register for one active library card.

Please note that this temporary card gives you access to most of our online digital resources.

Visit the library Monday through Friday between 10 am and 4 pm or Saturday from 10 am to 2 pm to pick up your library card.

Register for your card here!

 

I can’t find my library card, can I get a new one? 

If you can’t find your library card please visit us or contact us by phone: 604-894-6916 or email: library@pemberton.bclibrary.ca and we can retrieve your library card number for you.

 

How to place holds on items for pick up at the Library!

Holds can now be placed on items you would like to read or watch from the comfort of your own home and then picked up from the library.

Library materials are available to pick up:  Monday – Friday 10 am – 4 pm and Saturdays, 10 am – 2 pm

How it works:

Go to our catalogue https://pemberton.bibliocommons.com/ and search for any items you want to borrow. Place a hold on each item you want to borrow.
OR
Send us an email to library@pemberton.bclibrary.ca with your selection/interests and we will do our best to find something to meet your needs.

Staff will then find your requests, check them out to you, and contact you by phone when your holds are available for pick up.

If you have trouble accessing your online account, please let us know! The login information is your library card number and the PIN will be the last 4 digits of your phone number.

Please note that your health and safety is our highest priority. We are following strict safe handling techniques when dealing with library items; this includes frequent handwashing, only handling items while using gloves, and also the disinfection and quarantine of returned library items.

 

 I don’t know what to read! Can someone help me? 

Yes! Staff are happy to help you find your next read! Fill in this form and a staff member will create a personalised list of book recommendations just for you. Or send an email to library@pemberton.bclibrary.ca with your selection/interests and we will find something to meet your needs!

 

Is the library still invigilating exams? 

No, we are unable to invigilate any exams at the moment.

 

Stay healthy and safe everyone!

Pemberton & District Public Library